Shipping, Payment, and Guarantees

Shipping, Payment, and Guarantees

Delivery

At IQLAND, we strive to ensure a smooth and timely delivery of your orders. Here’s what you need to know about our delivery process:

  • Order Processing: Once your order is placed, it will be processed within 1 to 3 business days. If you wish to cancel your order, you have a 24-hour window from the time of purchase to do so.
  • Shipping Locations: We deliver across Canada, and delivery is FREE for all orders, regardless of the total.
  • Delivery Time: Delivery times vary depending on the product but typically range between 7 to 15 business days. Some items may require longer shipping times based on availability or destination.

Please note that unforeseen circumstances such as weather, holidays, or carrier delays may affect delivery times. Should you have any questions or concerns regarding your order, feel free to contact us at support@iqland.ca.

Payment

Your payment security is our priority. Our website is fully protected by the HTTPS protocol, ensuring all transactions are encrypted and secure. We offer multiple payment methods for your convenience:

  • Credit Card: You can securely pay with major credit cards including Visa, MasterCard, and American Express.
  • PayPal: We also accept payments via PayPal for added convenience and security.

We do not store any credit card information on our servers. All payment processing is handled by trusted third-party providers, ensuring the highest level of data security.

Guarantees

At IQland, your satisfaction is our top priority. We offer a 100% satisfaction or money-back guarantee on all purchases:

  • Satisfaction Guarantee: If for any reason you are not completely satisfied with your purchase, you may return the product within 15 days from the date of receipt. We will issue you a store credit for the full amount of your order, which can be used for any future purchases on our website.

    To qualify for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Please see our Refund Policy for more details on return conditions and procedures.

  • How to Return an Item: To initiate a return, please contact our customer service team at support@iqland.ca or call us at +1 450-239-0925. We will provide instructions on how to return the product. Please note that the cost of return shipping may apply depending on the circumstances.

Should you have any questions or need further assistance, feel free to reach out to our customer support team by email at support@iqland.ca or call us at +1 450-239-0925.