Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how IQLAND (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from iqland.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory reasons. When updates are made, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and comply with applicable laws for informing users.

How We Collect and Use Your Personal Information

We collect personal information about you to provide and improve the Services. The information we collect and how we use it depends on how you interact with us.

We may use your information for the following purposes:

  • To communicate with you and provide customer support.
  • To process your transactions and fulfill your orders.
  • To improve the Services and personalize your experience.
  • To comply with legal obligations and enforce our Terms of Service.
  • To protect the security and integrity of the Site and Services.

What Personal Information We Collect

Information You Provide Directly:

  • Contact Information: Name, address, phone number, and email address.
  • Order Information: Information such as billing and shipping addresses, payment details (encrypted), email address, and phone number.
  • Account Information: Username, password, and security questions for account access.
  • Shopping Information: Items viewed, placed in the cart, purchased, saved to your account (such as loyalty points or gift cards).
  • Customer Support: Any information you provide when communicating with our support team.

Information Collected Automatically:

We may automatically collect information regarding your interaction with the Site and Services (“Usage Data”). This includes:

  • Device and Browser Information: Information like device type, operating system, browser, and IP address.
  • Cookies: We use cookies and similar technologies to track how you interact with the Site, such as your preferences and browsing behavior. For more details on our use of cookies, see Shopify’s Cookie Policy.

Information from Third Parties:

We may also collect personal information from third parties, including:

  • Payment Processors: Collect payment information to process your orders.
  • Service Providers: Such as Shopify, which powers our store.
  • Advertising and Analytics Partners: To show personalized advertisements and analyze how users interact with our Site.

How We Use Your Personal Information

We use your personal information for purposes including, but not limited to:

  • Fulfilling Orders: Processing payments, shipping products, and providing order-related services (like returns).
  • Customer Service: Providing support and responding to your queries.
  • Marketing: Sending you promotional emails, newsletters, or advertisements tailored to your interests. You can opt out of marketing communications at any time.
  • Security and Fraud Prevention: Detecting and preventing fraudulent or malicious activity.
  • Improving the Site: Analyzing how users interact with the Site to enhance our services.

Cookies

We use cookies to improve the functionality and performance of our Site. Some cookies are essential for the operation of the Site, while others help us understand user behavior. You can control or delete cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our Site.

For more information on the cookies used on our store, please see Shopify’s Cookie Policy.

How We Disclose Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may disclose your information to third-party vendors who help us run our business, such as IT service providers, payment processors, shipping partners, and customer support platforms.
  • Business and Marketing Partners: We may share your data with partners to provide tailored services or advertisements.
  • Legal Compliance: We may disclose your information if required by law, such as in response to legal requests or to protect the rights and safety of our business or users.
  • Corporate Transactions: In case of mergers, acquisitions, or bankruptcy, your information may be transferred as part of the transaction.

We do not “sell” your personal information as defined under applicable laws.

User-Generated Content

Our Services may enable you to post reviews or other content. Please be aware that any information you choose to share publicly may be accessed and used by others. We are not responsible for how others may use this information.

Third-Party Websites and Links

Our Site may contain links to other websites not operated or controlled by us. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing any information.

Children’s Privacy

The Services are not intended for use by children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete it.

Security and Retention of Your Information

We use commercially reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or method of storage is completely secure. We retain your information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to correct any inaccuracies in your personal information.
  • Deletion: The right to request deletion of your personal information.
  • Data Portability: The right to request that we transfer your data to another service provider.
  • Restriction of Processing: The right to ask us to limit how we use your information.

To exercise any of these rights, please contact us using the information provided below.

International Users

If you are located outside of Canada, please note that we may transfer, store, or process your personal information in countries other than your own. When we transfer data internationally, we do so under standard contractual clauses or other lawful transfer mechanisms.

Contact Us

If you have any questions about this Privacy Policy or our practices, or if you would like to exercise any of your rights, please contact us at: